|How to Win Friends & Influence
FUNDAMENTAL TECHNIQUES IN
Don’t criticize, condemn
Give honest and sincere appreciation.
Arouse in the other person an eager want.
SIX WAYS TO MAKE PEOPLE LIKE YOU
Become genuinely interested in other people.
Remember that a person’s
name is to that person the sweetest and most important sound in any
Be a good listener. Encourage others to
talk about themselves.
Talk in terms of the other
Make the other person feel
important - and do it sincerely.
HOW TO WIN
PEOPLE TO YOUR WAY OF THINKING
way to get the best of an argument is to avoid it.
Show respect for the other person’s opinions. Never say,” you’re
If you are wrong, admit it quickly and
Begin in a friendly way.
Get the other person saying” yes, yes” immediately.
Let the other person do a great deal of the talking.
Let the other person feel that the idea is his or hers.
Try honestly to see things from the other person’s point of view.
Be sympathetic with the other person’s ideas and
Appeal to the nobler motives.
Dramatize your ideas.
down a challenge.
BE A LEADER
leader’s job often includes changing your people’s attitudes and behavior.
Some suggestions to accomplish this:
praise and honest appreciation.
Call attention to
people’s mistakes indirectly.
Talk about your own
mistakes before criticizing the other person.
questions instead of giving direct orders.
other person save face.
Praise the slightest
improvement and praise every improvement.
Be “hearty in your
approbation and lavish in your praise.”
other person a fine reputation to live up to.
encouragement. Make the fault seem easy to correct.
Make the other
person happy about doing the thing you suggest.